Lean Labs ("Lean Labs", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit leanlabsinfo.com or purchase our coaching, education, or consulting services.
1. Information We Collect
We collect the following categories of information:
- Identity & contact data: name, email address, phone number, business name, country.
- Transaction data: order ID, products purchased, billing address, payment method type. We do not store full card numbers — payment details are handled by our PCI-compliant processors (Whop, PayPal, Stripe).
- Communication data: messages you send us via email, WhatsApp, SMS, or our forms; coaching call recordings (with consent).
- Usage data: IP address, browser type, device, pages viewed, referring URL, timestamps, cookies and similar tracking technologies.
- Marketing data: your preferences regarding receiving marketing from us.
2. How We Use Your Information
- To deliver the products and services you have purchased (coaching calls, education packages, community access).
- To process payments and prevent fraud through our payment processors.
- To provide customer support and respond to enquiries.
- To send transactional emails (order confirmations, fulfilment notices, account updates).
- To send marketing communications where you have opted in (you can unsubscribe at any time).
- To comply with legal, tax, accounting, and regulatory obligations.
- To improve our website, services, and customer experience.
3. Legal Bases (GDPR / UK GDPR)
We rely on the following lawful bases: performance of a contract, legitimate interests, consent, and legal obligation.
4. Sharing Your Information
We share personal data only with trusted service providers necessary to operate our business, including:
- Payment processors: Whop, PayPal, Stripe.
- Email & communications: Google Workspace, our CRM provider.
- Scheduling: Calendly (for booking strategy calls).
- Hosting & analytics: our website hosting provider and privacy-friendly analytics tools.
- Legal & regulatory authorities where required by law.
We do not sell your personal information.
5. International Transfers
Your information may be processed in countries outside your own (including Australia, the United States, and the European Union). Where required, we use Standard Contractual Clauses or equivalent safeguards.
6. Data Retention
We keep personal data only for as long as necessary to provide our services, comply with our legal obligations (including tax and accounting requirements — typically 7 years), resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Request data portability.
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at support@leanlabsinfo.com.
8. Cookies
We use essential cookies to operate the site and optional analytics cookies to understand how visitors use it. You can control cookies through your browser settings.
9. Security
We use industry-standard administrative, technical, and physical safeguards (TLS encryption, access controls, vetted processors). No method of transmission over the internet is 100% secure.
10. Children
Our services are not directed to anyone under 18, and we do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.
12. Contact Us
Lean Labs
Email: support@leanlabsinfo.com
Website: leanlabsinfo.com